The Property Emergency Checklist
The exact sequence our dispatchers walk callers through — safety, source, documentation, calls.
First five minutes — safety
Before anything else:
- Get people and pets away from standing water near electrical sources
- Kill power to affected circuits only if the panel is dry and safe to reach
- Watch for sagging, water-filled ceilings — they collapse without warning
- Treat all floodwater and drain water as contaminated
Next ten minutes — stop the source
Shut off the main water supply if the source is plumbing, or the local shut-off for an appliance. Close the cold inlet on a water heater and cut its power or gas.
Then — document everything
Before moving a single item:
- Photograph every room from all four corners
- Take narrated video with the date spoken aloud
- Photograph the failed component and keep the physical part
- Capture serial numbers on damaged appliances
Then — make the calls
Call (281) 937-8792 for immediate dispatch, then your insurance carrier with your policy number, the discovery time, the apparent cause and the rooms affected.
More resources
Keep learning
The Complete Restoration Cost Guide
Real ranges for every service we offer, plus the five variables that move a restoration estimate up or down.
The Restoration Insurance Guide
Coverage, exclusions, endorsements and the documentation that decides whether a claim pays properly.
The Cypress, TX Prevention Guide
The highest-value prevention measures for this climate, ranked by what actually stops the losses we get called for.
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